Services

Congratulations to PetroChina International Jabung Ltd. participants for the successful completion of Certified Professional in Logistics (CPL) international certification program from PASAS Institute (Singapore)

Congratulation to Mrs. Santi Susiloputri and Mr. Mahmud Arrosyad who have succesfully completed and conferred the CPP Program from PASAS Institute (Singapore). Well done!

Congratulation to Mr. Agus Rizal Adly who has succesfully completed and conferred the CPL Program from PASAS Institute (Singapore). Well done!

At ORSI, we believe that world-class customer service begins with a strong foundation in supply chain excellence. Our Supply Chain Management Influences on Customer Service Training Program is designed to equip professionals with the knowledge and tools to transform operational efficiency into customer satisfaction. Participants will explore the concept and evolution of supply chain management, understanding how global best practices have shaped modern business strategies. By examining the interface between supply chain and marketing, this program highlights how seamless collaboration across functions drives brand loyalty and competitive advantage. Through engaging case studies and industry-driven insights, learners will gain a holistic perspective on how supply chain decisions directly influence customer experience.

The training dives deep into the operational backbone of customer service—order management and fulfillment. Participants will learn how to streamline processes to ensure accuracy, speed, and reliability in every transaction. A special focus is placed on the key functions of distribution centers in order fulfillment, where efficiency and precision determine customer satisfaction levels. We also address the factors influencing distribution center performance, from layout design and workforce management to technology integration and sustainability practices. By uncovering the impact of improper distribution center management, the program emphasizes the risks of delays, errors, and dissatisfied customers, while offering practical strategies to mitigate these challenges.

Looking ahead, ORSI prepares professionals to embrace the future of technology trends in supply chain management. From AI-driven analytics and robotics to blockchain-enabled transparency, participants will discover how innovation is reshaping customer service expectations worldwide. This forward-looking module ensures that learners not only master today’s best practices but also anticipate tomorrow’s opportunities. By the end of the program, participants will be equipped with actionable insights, practical frameworks, and a strategic mindset to elevate customer service through supply chain excellence. ORSI’s training is more than education—it is a transformative journey that empowers organizations to deliver superior value, resilience, and trust to their customers. Enroll & join us now!

Congratulation to Mr. Yossi Surya who has successfully completed and conferred the CPL Program from PASAS Institute (Singapore). Well done!

Congratulations to Pertamina EP, Pertamina Hulu Rokan, and all Pertamina KSO in Region-1 Area's Training Participants for the successful completion of The Logistics Management & Operations in Oil & Gas Upstream Industry.